Account Manager

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Manager based in France. As an Account Manager, you will own and grow a portfolio of high-value strategic accounts within the rapidly evolving AI infrastructure ecosystem. You will build trusted relationships with senior executives and technical decision-makers, helping organizations develop, deploy, and scale advanced AI solutions. Working closely with dedicated technical specialists, you will turn customer success into long-term commercial growth. Your focus will extend beyond retention to identifying new opportunities, expanding platform adoption, and negotiating complex, multi-year agreements. You will operate in a remote-first, fast-paced environment where autonomy, innovation, and accountability are highly valued. This is an opportunity to influence product direction, strengthen strategic partnerships, and contribute to the growth of a platform serving a global developer community. Accountabilities Manage a focused portfolio of fewer than 20 strategic enterprise accounts, taking ownership of customer relationships, retention, and revenue expansion. Establish high-touch engagement with executive stakeholders and technical teams through regular meetings, strategic account planning, and long-term growth initiatives. Collaborate closely with dedicated Forward Deployed Engineers to align technical achievements with customer objectives and commercial opportunities. Proactively introduce new platform capabilities, product developments, and innovative use cases to increase customer adoption, usage, and spending. Lead complex renewals and expansion opportunities, negotiating high-value, multi-year contracts, pricing structures, and service-level agreements. Build strong executive relationships and lead strategic business reviews focused on return on investment, roadmap alignment, business outcomes, and future capacity planning. Represent strategic customer needs internally, influencing product development, engineering priorities, and infrastructure planning. Maintain accurate account plans, forecasts, and customer health metrics, including net revenue retention (NRR), expansion revenue, churn risk, usage, and customer sentiment. Use CRM tools to track account performance, identify growth opportunities, and provide reliabl…