Account Manager

Job description

Retire the ERP Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers - automated accounting, real-time reporting, and financial flows that move at the speed of the business. We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Fuse Energy. We're an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you're excited to modernise how companies run money, you're in the right place. Backed by world-class investors including Balderton and Atomico and advised by industry titans, we're building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance. About the Role You'll sit at the heart of our Customer function and work with our most important customers. You’ll make sure they understand the value Light brings them and drive renewals and upsell. Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. They expect you to keep up, to tell them straight when something won't work, and to make their team the hero. We’re a young company, and we’re just starting to renew contracts. In parallel, we’re deploying Agentic Customer Engineers who help our customers make the most of Light. While they re-design customer workflows and deploy agents, you’ll own the stakeholders, the adoption, and the commercial in this motion. There's no set playbook yet. You'll write it, and we'll help. Key Responsibilities Own existing customer relationships and drive adoption, renewal and upsell Ensure that Controllers, Finance Directors, and CFOs see the value Light brings Make finance the hero - help them do their best work and get recognition for it Partner two-in-a-box with Agentic Customer Engineers to help customers make the most of Light and our suite of AI agents Spot an engagement going sideways before the customer does, and fix it Feed what you learn back into the playbook the team is building Experience & Qualifications 5+ years owning customers in account ma…