Account Manager SMB Portugal

Job description

About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.3/5. What challenges you´ll be solving 🚀 As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels. You will join the International team and work closely with different teams. What you'll do Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention. Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants' marketing. Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans. Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group. Act as the merchant's main point of contact, coordinating with Risk, Operations and Support to solve issues quickly. Spot churn risks early and lead retention conversations. Share market feedback with Product and Marketing, and support local events and campaigns in Portugal. Keep the CRM and pipeline up to date and report on portfolio performance. What we're looking for 2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients. Nat…