Accounts Receivable Service Delivery Lead

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Accounts Receivable (AR) Service Delivery Lead is responsible for managing AR performance, with a primary focus on reducing past-due balances across designated ERP systems. This role ensures AR activities are executed accurately and in accordance with established service level agreements (SLAs), while driving aging reduction strategies and supporting cash flow objectives. The ideal candidate brings a strong analytical mindset, deep expertise in accounts receivable processes, and experience leveraging workforce planning tools and methodologies to optimize operational performance and resource allocation. Key Responsibilities: Service Delivery Supervision Oversee and Execute the GBS strategy to maintain the financial health of AR balances. Ensure that service level agreements (SLA)s, key performance indicators (KPIs), and customer satisfaction metrics are met by both internal and third-party service partners. Raise & develop strategies to mitigate potential financial risks. Maintain AR Balance Act as the primary coordinator between AR team and customers when an impasse occurs. Deploy resources to properly address AR escalations. Be the primary catalyst to resolve aged AR particularly outside the current fiscal year. Partner with Team Leads from our third-party service partners to resolve AR issues. Performance Monitoring & Reporting Track key performance indicators (KPIs) such as DSO, aging buckets, and SLA compliance. Provide actionable insights through dashboards and reports to leadership. Identify bottlenecks process and recommend improvements. Lead transformation activities to drive optimal business outcomes. Technology & Tools Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday). Support automation and digital transformation initiatives within AR. Collaboration & Communication Act as a liaison between GBS teams outside of AR, commercial teams, and finance teams. C…