AI Field Engineer

Job description

About CHAPTERS Group CHAPTERS Group AG is a Hamburg-based holding company investing in 55+ mission-critical software companies across the DACH region, France, and the Czech Republic. Our companies deliver the digital solutions that keep the public sector and core industries running. What they do matters in daily life. AI has rapidly disrupted the software industry, and we aim to lead that transformation across our portfolio. Central to this is the AI Core team: we build and operate a shared enterprise AI Hub used by companies across the group, and drive adoption through a network of AI Champions. Each portfolio company has one designated power user who leads AI enablement locally, runs training, and scales usage within their organisation. Tasks The Role You are part of the AI Core team but your work extends beyond it. Most of your time is spent embedded within one of our portfolio groups: responsible for deploying and operating the AI Hub for the companies within that group and integrating AI into their real business processes. Beyond this, you support the M&A team to develop AI driven use cases to support our acquisition strategy. You build production-grade systems, connect AI capabilities to existing infrastructure and make sure what gets deployed actually runs stably in the long term. You step in when complex AI use cases require real engineering work and changes to the companies cloud infrastructure. What You Will Work On Design and deploy production-grade AI solutions integrated into real operational systems: ERP, accounting tools, email inboxes, and legacy workflows Build, test, and maintain integrations with enterprise services including MCP servers, Microsoft Graph, Git/Bitbucket, and REST APIs You understand that shipping a solution is just the beginning. Your designs gather signals and feedback from operations for a continuous improvement cycle. Ensure AI systems run with full observability: logging, alerting, and audit trails that let non-technical stakeholders understand what is happening. Work closely with AI Champions and portfolio group teams to translate business needs into implementable AI solutions and enable the Champions with your technical expertise to implement more use cases without your help in the future Deploy, configure, and operate AI Hub instances (Open WebUI) for the portfolio companies within your assigned portfolio group: inc…