AppleCare BPR Technical Project Manager, Consumer Sales

Job description

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly with engineers and business leaders alike, collaborate enthusiastically, and value a culture of healthy debate grounded in data and design thinking? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That's because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and teams and drive complex changes across the AppleCare organization and beyond. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide, from hardware repair engineering and diagnostics platforms to service quality and customer systems.We turn ambiguity into order, and we know how to execute big projects successfully. Description As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system solutions are architecturally sound, thoroughly tested, and organizations are ready for process technology changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems. Responsibilities: Plan and lead multiple complex technical projects, balancing scope, schedule, and budget constraints with engineering feasibility and long-term platform health using AppleCare BPR's methodologies for consistently high-quality results Drive the technological design process, from requirements definition and user stories to solution architecture, vetting, and selection. Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-pac…