Application Support Specialist – Market Data & Trading Systems (m/f/d)

Job description

Company Description Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships. Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage. Job Overview We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence. This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence. Your Tasks Production Support & Incident Management Provide L1/L2 support for mission‑critical index, market‑data, and trading‑related applications Monitor distributed Linux systems, analyse logs, and resolve real‑time production issues Lead incident management, coordinating with global tech and business teams, and driving root‑cause analysis Ensure SLA‑compliant resolution and maintain high platform availability Manage change, release, and deployment activities following ITIL best practices Technical Troubleshooting & Platform Stability Troubleshoot issues across market connectivity, data feeds, APIs, and distributed systems Support financial, business, development, and data teams with application and data‑related inquiries Analyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues Execute database modifications and optimise complex queries Stakeholder Collaboration Act as a primary contact for business users across Hong Kong, Frankfurt, and Toronto Serve as incident manager in real time, covering operations, escalation, resolu…