Associate Director/ Director Customer Engagement, International

Job description

Mavericks Wanted When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work. What You’ll Do You will report to the Senior Director Commercial Excellence, International and work closely with country teams, International commercial functions, IT, and Corporate Communications to drive strategic initiatives that support BridgeBio’s mission of delivering transformative medicines to patients with genetic diseases and genetically driven cancers. Your primary purpose will be to build and own the International omnichannel customer engagement strategy, including digital and social activities across International markets. This role requires effective collaboration with cross-functional colleagues and external stakeholders to ensure high-quality execution and impact. The ideal candidate combines deep expertise in omnichannel and digital customer engagement with strong communication skills, adaptability, and the ability to thrive in a fast-paced, hands-on environment. Responsibilities Define and own the International omnichannel customer engagement strategy across HCPs and patients, designing customer journeys and defining channel mix, sequencing, and engagement across personal and digital touchpoints Partner with the Sales Force Effectiveness to embed omnichannel plans into CRM, field execution, and next best action, and advise country teams and customer-facing functions on effective use of engagement tools and content Own the Intern…