Banking Operations Juridical Officer (Germany, Netherlands & Austria)

Job description

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do (more about our culture here ). [OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. [OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. [AI AT QONTO] AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. Join us as a Banking Operations Juridical Officer – Central Europe to handle the seizure, insolvency and account-closing cases that need a human decision, for our Dutch and German customers. You'll join our team of 6 in Paris or Berlin, under the guidance of Matthias, our Team Lead Banking Operations Juridical – Germany, Netherlands, Austria. ➡️ What you'll do Handle edge cases: You'll take the seizure, insolvency and inheritance cases that need judgement, while a partner team registers the routine ones. Answer in writing: You'll reply to creditors, tax authorities, insolvency administrators and lawyers in Dutch and German. Support the Customer Team: You'll answer escalated customer questions in writing, with no customer calls. Manage account closings: You'll process closings and prepare circular letters for external auditors. Improve how we work: You'll update our daily processes and use AI tools where they save time. ➡️ What we're looking for German and Dutch: You're fluent in both, written and spoken. English: You work comfortably in English; French is a bonus. Precision: You stay accurate and focused during repetitive, computer-based work. Clear writing: You write clearly and precisely to authorities and colleagues. AI curiosity: You're open to using AI tools to wor…