Certification Program Manager

Job description

We pull medical technology from the future to solve human health. Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar. Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale. About the role As a Certification Program Manager at Scarlet, you will help safe medical technologies reach patients sooner by running and improving the operations behind their certification. You will own operational delivery across customer certification programs, working closely with auditors, assessors and account managers. This is a hands-on role: delivering detailed work accurately and on time, while finding ways to make certification simpler and more efficient. As Scarlet expands into new markets and jurisdictions, you will help shape the processes that support that growth. You’ll build expertise across a varied range of certification activities, with scope to take ownership of broader operational improvements. Responsibilities Plan and coordinate certification programs, including client considerations and audit time calculations, and improve how milestones, dependencies and follow-up activities are managed. Review applications and shape project plans, identifying device codes, required assessments and assessor competence requirements, while streamlining routine checks. Prepare certificates following approved certification decisions and coordinate surveillance and renewals, simplifying administration. Streamline certificate transfers by coordinating next steps with customers and outgoing certification bodies. Triage medical device change notifications and coordinate the appropriate specialist review, improving how changes are categorised and routed. Keep customers and colleagues informed of progress, outstanding actions and next steps. Work with product and engineering to improve procedures and automate routine workflows, so your work increasingly focuses on the most complex customers and cases. Required qualifications 3+ years’ experience in…