Client Delivery, Addepar, Team Lead - Assistant Vice President

Job description

About the Role iCapital is looking for a Client Delivery, Team Lead Assistant Vice President who specializes in Addepar. This role will oversee a team of client-facing reporting analysts and associates. This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis. The ideal candidate must be comfortable working in a dynamic, performance-driven, fast-paced environment. Our reporting teams have in-depth knowledge of wealth management products and technology applications, so understanding how to manage and develop talent in these areas will be critical. Responsibilities Lead a team and work with Senior Management to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. Financial reporting and data aggregation tools: Analyze and explain portfolio performance results. Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. Analyze private equity and hedge fund statements for input into system. Work with clients and partners to resolve data issues. Develop and strengthen client relationships through client on-boarding, client account setup and training, day-to-day support, and issue management. Maintain software maintenance and setup through system configuration, new client setup and financial account and asset set-up and classification, data feed management. Create custom reports based on client-specific needs and Liaise with the vendor partners for enhancements, and system and data issues. Establish operational effectiveness through the development and adoption of policies, procedures, and controls. Qualifications 7+ Years of experience in a related field 3+ Years of experience with Addepar Required Experience managing a team: providing feedback, coaching their development, escalating employee issues Experience with RIA/Wealth Management Policies, Procedures and Client Service Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity Excellent customer relation skills and the ability to foster and maintain effective client relationships Strong understanding of financial instruments Able to think critically through complex performance management re…