Clinical Coordination Manager

Job description

Department: Support Operations Reports To: Director, Support Operations Location: Remote (U.S.) Position Type: Full-Time, Exempt Position Summary The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for maintaining accurate, appropriately filled provider schedules across all markets. This role provides leadership, operational oversight, training, workload management, process improvement, and cross-department collaboration to support consistent scheduling performance. This leader sets daily and weekly priorities, delegates work, holds the team accountable, monitors current and upcoming schedule health, and identifies risks before they impact provider days. The manager ensures accepted treatment and unscheduled new-patient backlogs are actively worked and that scheduling barriers are tracked and escalated to the appropriate owner. Key Responsibilities Team Leadership & Performance Management Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, accountability, and follow-through Conduct regular 1:1s, performance reviews, coaching, and ongoing training refreshers Oversee team scheduling, workload balancing, and coverage across markets based on provider days, appointment volume, and overall workload Support onboarding and competency development for new team members Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership Appointment Readiness & Schedule Reliability Monitor the 0-14-day schedule and upcoming weeks to identify open capacity, underfilled provider days, and scheduling risks early Ensure accepted treatment and unscheduled new-patient backlogs are actively worked in accordance with provider availability, market zoning, and scheduling priorities Ensure Clinical Coordinators identify, track, and escalate scheduling barriers, including outstanding medical clearances, insurance verification, pre-medication needs, facility documentation, and lab-case concerns, to the appropriate department or owner Monitor Clinical Days at Goal and schedule disruptions to ensure timely follow-up and improve filled provider days across applicable markets Ensure schedules are entered timely and accurately while production-based scheduling remains focused appropriately Root-Cause Analysis & Continuous Improvement Analyze recurring scheduling barriers, backlo…