Clinical Implementation Manager (m/f/d)

Job description

Company Overview Mindpeak is building cutting-edge AI technology to transform cancer diagnostics for the better. Our AI-powered software is already in clinical use across more than 25 countries, helping pathologists assess tumour tissue faster, more accurately, and more consistently. Every year, tens of thousands of cancer patients already benefit from quicker and more accurate diagnoses enabled by our technology. Our mission is to scale this impact worldwide and help make personalised, effective cancer treatment accessible to every patient no matter where they are. By combining state-of-the-art AI with real-world clinical impact, we’re working toward a future where every cancer patient gets the best possible diagnosis and, ultimately, the best possible care. Position Summary Every new laboratory that implements our AI for routine diagnostics is a project with a lot of moving parts. The software is connected to the laboratory's image management and information systems, our AI is validated on their cases, pathologists are trained, and the requirements of their market and accreditors are met. Each of these projects brings together laboratory directors, pathologists and IT teams on the customer side, scanner and software partners, and our product, ML, engineering and quality teams internally. As Clinical Implementation Manager you lead those projects. You own the plan, direct the specialists who do the technical work, and carry the go-live date. Once a laboratory is live you stay with them as their main contact, owning support and our long-term success with the partner. This is not a sales role and you do not carry a sales target. What you'll own Onboarding projects Build and own the project plan for each new laboratory, from kickoff to go-live, with dependencies and dates kept current. Direct the work across our product, ML, engineering and quality teams and the customer's staff. Accompany the validations customers run as part of onboarding. The laboratory's medical director designs the study; you make sure the technical setup is correctly installed and working, that our teams deliver what the validation depends on, and that the customer has everything they need to complete it. Carry the committed go-live date, and raise risks early with options rather than after a slip. Customer success after go-live Act as the customer's main point of contact once live, mon…