Commercial Field Engineer – Post-sales

Job description

About CodeRabbit CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful. What you will do: Lead onboarding and implementation engagements for commercial and mid-market customers Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions Serve as a technical escalation point for complex implementation and adoption challenges Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success Build trusted relationships with developers, engineering managers, and platform teams Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems Help improve…