Community Communications Lead

Job description

About the Team OpenAI’s Product & Research Communications team helps people understand our technology, what it makes possible, and how to use it. We bring new products and research to the world and tell stories about the people making these tools their own. We work closely with our Culture & Community Engagement team to connect our products with people’s interests, ambitions, and everyday lives. Together, we help more people discover what they can create, learn, and do with AI—and bring their experiences back into how we communicate. About the Role We’re looking for a Community Communications Lead to bring OpenAI’s products closer to communities and help their stories reach a wider audience. Sitting on the Product & Research Communications team, you’ll work hand in hand with the Culture & Community team to shape narratives, develop earned media opportunities, and amplify community-driven stories across organic communications channels. You’ll be involved from the beginning of campaigns and community programs, bringing ideas that strengthen the story, cultural relevance, and opportunities for participation. Working closely with Culture & Community Engagement leaders, you’ll contribute communications strategy while respecting their ownership of campaign and creative decisions. You’ll also connect individual campaigns, partnerships, and community moments into a broader story that develops over time. You’ll have the judgment to know when the work has earned a larger conversation—and the relationships and storytelling skills to make it happen. We’re looking for someone with cultural curiosity, strong editorial taste, initiative, judgment and an entrepreneurial approach. You understand what makes people care and how community trust is built. You keep our claims grounded, can navigate skepticism about AI and understand how a story can invite people to take part. This role can be based in San Francisco or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be in the room as we shape the narrative. Help develop the story, cultural angle and earned comms opportunity from the beginning. Bring ideas that make the campaign itself stronger, while deferring campaign and creative decisions to Communications and Culture & Community Engagement leaders. Think beyond a campaign to connec…