Computer User Support Technician

Job description

Description The Digital Modernization Sector at Leidos is seeking a Computer User Support Technician to provide end-user IT support for infrastructure and remediation contractors at the Portsmouth site. In this role, you will be part of a dedicated, customer-focused IT team responsible for ensuring end-user technology needs are supported efficiently and effectively. You will provide Tier I and Tier II technical support, desktop and workstation support, IT Service Management (ITSM), Help Desk services, device deployment, managed print support, and related end-user IT services. Primary Responsibilities Provide break-fix support for new and existing hardware, software, and system initiatives. Deliver direct support for standard desktop utilities, business applications, and end-user computing environments. Serve as a Help Desk point of contact for site IT services. Perform day-to-day IT maintenance and operational support, including desktop support. Identify, research, troubleshoot, and resolve technical issues for end users, IT staff, and operational specialists. Escalate complex technical issues to senior technicians and higher-tier support teams as appropriate. Install, upgrade, maintain, and modify desktop software, including operating systems, office productivity suites, business applications, and functional applications. Support Windows workstation provisioning, deployment, maintenance, and troubleshooting. Coordinate issue resolution between IT system administrators, service administrators, and functional users. Deploy and retrieve end-user devices and provide brief orientation or instruction on device use. Assess user needs through remote-support utilities and recommend appropriate hardware or software solutions. Document incidents, service requests, troubleshooting activity, and progress in the Track-It! ticketing system. Support maintenance of hardware and software inventories. Maintain technical documentation and related support information. Apply standard technical concepts, practices, and procedures to accomplish assigned work. Use experience and judgment to prioritize tasks and accomplish goals in a high-pressure environment. Demonstrate a strong commitment to customer service, safety, and quality. Perform additional duties as assigned. Must be able to lift and move equipment weighing up to 10 pounds. Basic Qualifications High school diploma with…