Creative Partnerships, Onboarding and Enablement Manager

Job description

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. The Creative Partnerships team supports that mission by building trusted relationships with creators, experts, and organizations to help them explore valuable uses of AI. We work across OpenAI to develop partnerships grounded in trust, usefulness, and measurable impact. Our work goes beyond individual launches and includes product education, partner feedback, and collaborative programs that create lasting value for partners and OpenAI. About the Role We’re looking for an experienced partnerships leader to develop and scale high-touch onboarding and enablement experiences for creators, brands and institutions. You will help partners move from initial curiosity to meaningful, hands-on use of OpenAI’s products. This includes understanding their work and ambitions, designing tailored onboarding experiences, helping them develop authentic use cases, and ensuring they have the support needed to engage confidently over time. You will serve as a trusted bridge between external partners and teams across OpenAI. You’ll translate product capabilities into relevant creative possibilities, bring actionable feedback and cultural insights back to the company, and develop an operating model that combines highly personalized support with the systems needed to scale. In this role, you will: Define the strategy, partner journey, operating model, and quality bar for high-touch onboarding, creating clear pathways from introduction and education to experimentation, adoption, and long-term engagement. Design and lead tailored onboarding sessions, workshops, product demonstrations, and ongoing enablement that help creators, brands, institutions and their teams apply OpenAI’s products to their work. Learn how each partner works and develop authentic use cases aligned with their creative goals, audiences, and values, helping turn early experimentation into compelling examples of creativity, expression, and connection. Serve as a consistent, trusted point of contact for partners and their representatives, anticipating needs, resolving challenges, and providing thoughtful support with discretion, care, and sound judgment. Partner with internal teams to explore broader collaborations where there is strong mutual value and authentic alignment. Bring actionable product feedback, em…