CRM & Revenue Operations Manager (Hubspot)

Job description

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Allica is building out its growth function, based around talented, empowered and autonomous individuals who will be responsible for product-based customer acquisition using a combination of channels to meet objectives set across the business. You will get an opportunity to work with different teams across the business including product squads, distribution, engineers and operations to deliver on Allica’s mission of becoming the UK’s most recommended business bank. We are rare amongst banks in that our senior leadership team have backgrounds at worldleading fintech's, which shows in their active engagement in both the strategic and execution elements of our rapidly scaling organisation. Because we are working on one of the last untapped fintech opportunities, in a new team it will mean that we're often working on entirely new challenges and unpicking complexity as we move along. No two days are ever the same. Role Description We are seeking a CRM & Revenue Operations Manager to lead the optimisation and continuous improvement of HubSpot across multiple product pipelines. This is not a pure HubSpot administrator role. The successful candidate will combine strong CRM knowledge with analytical problem-solving, structured project delivery and confident stakeholder management. You will work closely with HubSpot administrators, Product, Sales, Marketing, Operations, Data, Risk, Compliance and Technology teams to ensure CRM processes are effective, scalable and well-controlled. You will be responsible for independently leading CRM projects end-to-end, managing stakeholders, improving data quality and reporting, running governance forums, challenging requirements where needed, and translating business problems into practical CRM, process, reporting, automation and data solutions. This role requires someone who is hands-on, analytical and delivery-focused, with the ability to move between strategy and execution. You shoul…