Customer Activation Manager | AI Spend

Job description

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is hiring a Customer Activation Manager for AI Spend Management and Router . AI Spend Management helps Finance and Engineering see connected AI spend, understand what changed, and assign it to the right owner; Router helps builders route AI model requests. You will guide customers through technical activation, connect the work of developers and AI administrators with the needs of Finance, and turn initial setup into a useful, repeatable workflow. You will lead the customer plan for AI Spend Management and coordinate with specialist Solutions partners when Router requires deeper code integration. This is an early product motion, so you will help build the implementation playbook as we learn. What You’ll Do Lead customer discovery and implementation planning, including provider connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through. Read API documentation and request/response evidence to investigate setup issues such as credentials, permissions, usage limits, model selection, and product behavior. Help technical and finance stakeholders understand AI usage, costs, and governance choices in language each group can act on. Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on deeper Router integrations or issues that require code-level work; give customers a clear owner and next step. Guide customers from a working connection to a useful u…