Customer Care Representative (w, m, d)

Job description

About PAMONO PAMONO is one of Europe’s leading online marketplaces for unique antiques, vintage and modern furniture, as well as accessories. Based on the idea that design can be both sustainable and aesthetically appealing, the company offers a carefully curated selection of high-quality design objects and enables direct delivery to customers. In 2021, the company joined Chairish Inc., based in San Francisco, thereby strengthening its international market position. Since August 2025, PAMONO has been part of Auction Technology Group, based in London, a leading provider of online marketplaces and software solutions for the auction industry. The Customer Care Representative will report to the Team Lead of Customer Care. In this role, you will be responsible for customer-related communication via email and phone. You will guide and advise customers on how to use the website and services, and assist with queries about product and shipping services. Tasks Handle inbound customer queries via Email and phone (no acquisition) Focus on DACH and Italian market. Find both practical and appropriate solutions to customer questions Assist customers throughout order process Communicate with dealers across the globe Coordinate inquiries together with Support Team and other departments such as Content, Trade or Logistics Update and maintain our CRM database Collaborate with our sister site Chairish Requirements Degree in Economics, Communications, Humanities, Business Administration, Marketing or related Strong proficiency in German and English / Italian / French or Spanish Excellent verbal and written communication skills with a passion for communication Ability to interact with customers from diverse cultural and professional backgrounds Creativity, proactivity and strong attention to detail Enthusiastic, organized, customer- and solution-oriented thinking Quick comprehension of issues and their processing/ resolution Capability to work independently and in a team Desirable: experience in online customer support Experience with Salesforce Auction Technology Group is committed to fair and equitable compensation practices. Benefits Dedicated international team with a flat organizational structure. Ambitious projects to take ownership of, with a broad scope for co-decision-making. Fully covered mobility (Deutschlandticket) or Wellbeing (Urban Sports Clubs). Your well-being m…