Customer Care Working Student (m/f/d)

Job description

About Yepoda Clean K-Beauty Innovation. No compromises. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We are looking for a passionate Customer Care Working Student to support our amazing customers and community. Your Tasks Customer Support: Respond to customer inquiries across email, chat, and social channels in a timely, friendly, and on-brand tone, making sure every customer feels heard, valued, and well taken care of. Order & Ticket Management: Handle order-related requests (returns, exchanges, shipping issues, and general questions) via our helpdesk system, keeping response times fast and the ticket backlog low. Escalation & Reporting: Spot recurring issues or complaints and proactively escalate them. Data Protection & Compliance: Handle all customer data and communication in line with GDPR and EU data protection standards. Your Profile You are currently studying, ideally in Communications, Business, Marketing, or a related field. Fluency in English is required, along with fluency in at least two of the following languages: French, German, Polish, Spanish, or Italian. Prior experience in customer service, community management, or another customer-facing role is a plus. Experience with helpdesk tools such as Gorgias (or similar support software) is a plus. You are empathetic, detail-oriented, and enjoy communicating with customers of all backgrounds – including our many young customers. You are proactive and comfortable taking ownership of customer issues from first contact to resolution. What We Offer Dynamic Environment : The opportunity to work in a start-up environment surrounded by a passionate and dedicate…