Customer Director

Job description

Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the team Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies. We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all. About the role As a Customer Director, you’ll play an influential role in growing our most impactful accounts. You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation. #LI-PRIO What you'll be doing Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting Building trusted relationships with senior budget holders a…