Customer Experience Representative

Job description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $17.50 / hour. This position is located at Raleigh Durham Airport - 1001 Rental Car Drive Morrisville, NC 27623. We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Must be available to work one of the following schedules: Thursday - Sunday 12:00 pm - 11:00 pm Thursday - Sunday 2:00 pm - 1:00 am Friday - Monday 12:00 pm - 11:00 pm Friday - Monday 2:00 pm - 1:00 am Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon retu…