Customer Experience Specialist

Job description

About Motorway Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. And here's where you come in We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions: Seller Sales Specialist: As the primary point of contact for sellers joining Motorway, this role guides customers through the initial vehicle profiling stage. Responsibilities include fielding seller queries, setting clear pricing expectations, and refining profiles to ensure vehicles are optimised and ready for launch in our daily online sale. Seller Support Specialist: Manage post-sale inquiries and resolutions, including handling transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention. We will evaluate your experience and preferences during the screening call and place you where we think you would be best suited to succeed. What makes us different We're not your typical call centre. No rigid scripts or endless queues here. We're using tech to shake up the car industry. We're empowering buyers and sellers to get the best deals. And we're building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing. AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems! Tang…