Customer Operations Specialist

Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service . You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving. At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review . You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way. This is a hybrid role - 2 days in office per week minimum, in either London or Brighton What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving. At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way. This is a hybrid role - 2 days in office per week minimum, in either London or Brighton About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one crac…