Customer Operations & Success Manager (m/f/d)

Job description

Our Mission Did you know that 7 billion chicks are culled annually because it is easier and cheaper than raising them? Omegga’s mission is to enable early, secure, non-invasive in-ovo sexing using AI-powered spectroscopy and offer hatcheries an economic and ethical alternative: sorting out eggs that are not needed instead of culling chicks. Today, our systems are already in use at customer sites, and our focus is on scaling performance, robustness, and deployment across an international customer base. For us, scaling is not just a business goal. It means changing an industry for the better. We are looking for people who take ownership, think in systems, and want to help turn a working product into the industry benchmark. If that sounds like you, we’d love to hear from you. About You We are looking for a highly proactive Customer Operations & Success Manager to work closely with hatcheries deploying our AI-powered in-ovo sexing technology. You will become the key interface between customers, engineering, operations, and product team - ensuring successful system rollouts, stable operations, and long-term customer satisfaction. You will operate closely alongside industrial processes, complex hardware systems, biological variability, and high operational pressure environments. Your Mission Own customer relationships from installation through long-term operation Build trusted relationships with hatchery managers and staff, travel regularly to customer sites across Germany and internationally Monitor operational KPIs, uptime, and customer success metrics Drive adoption of new features, workflows, and best practices Coordinate onboarding, training, and operational ramp-up at hatcheries, ensure SOPs are understood, accepted, and consistently applied Support customer-facing hatchery operations end to end, ensuring reliable execution and consistently strong operational outcomes Translate customer feedback into actionable product and process improvements Work closely with engineering and data teams to troubleshoot and improve system performance Act as the first escalation point for operational and technical issues Your Profile Experience in customer success, technical account management, operations, consulting, or project management A natural communicator with presence and authority who can build trust with hatchery managers and confidently guide process change Strong…