Customer Registration Manager

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide! As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters The Customer Registration Manager is a critical operational role within the Customer Success organisation, working closely with Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to streamline and own all customer registration processes end-to-end. This individual will serve as the central point of accountability for ensuring customers are accurately registered, onboarded to relevant platforms, and tracked throughout the registration lifecycle — freeing up TAMs and CSMs to focus on strategic relationship management and value delivery. Your key responsibilities Registration Processing & Management Own the end-to-end processing of all customer registration requests across platforms, tools, and internal systems. Act as the primary point of contact for registration-related queries from TAMs, CSMs, and customers. Ensure all customer data is accurately captured, validated, and maintained in relevant CRM and registration systems. Manage and prioritise a queue of registration requests, ensuring timely completion against agreed SLAs. Coordinate with internal stakeholders (e.g. Legal, Finance, Compliance, Product) to resolve blockers or dependencies within the registration workflow. Tracking & Reporting Maintain accurate and up-to-date tracking of all in-flight and completed registration activities. Build and maintain dashboards or reports to provide TAMs, CSMs, and management with real-time visibility into registration status. Proactively flag at-risk or delayed registrations and drive resolution. Produce regular reporting on registration volumes, completion rates, S…