Customer Service and Sales administaror

Job description

About Us Cloverleaf Plumbing, Heating & Renewables is a well-established and growing business, proudly serving customers since 1994. We specialise in plumbing, heating, air conditioning and renewable energy solutions, helping homeowners and businesses improve their comfort and energy efficiency. As our business continues to grow, we're looking for an enthusiastic, organised and confident individual to join our friendly office team. About the Role This is an exciting opportunity for someone who enjoys working with people, thrives in a busy office environment, and wants to develop their career in customer relationship and sales. Initially, the role will focus primarily on general office administration, customer service and supporting the smooth day-to-day running of the business. However, we're looking for more than someone who simply processes paperwork. You'll also play an important role in how we welcome new customers, manage incoming enquiries and guide prospective clients through the early stages of their journey with Cloverleaf. As you become familiar with our services, systems and customers, there will be opportunities to take on greater sales responsibilities, develop your commercial skills and earn additional income through a commission structure. You don't need to be a heating or renewable energy expert. We're much more interested in finding someone with the right personality, communication skills and willingness to learn. Key Responsibilities Office Administration & Operations Manage and coordinate boiler and air source heat pump servicing, including customer reminders, bookings and follow-up communications. Complete manufacturer product and warranty registrations, ensuring accurate records are maintained. Assist with the administration of our company vehicle fleet, including servicing, MOTs, insurance and general vehicle records. Maintain accurate customer information, job records and documentation within our Simpro management system. Support the scheduling and coordination of engineers and customer appointments. Liaise with customers, engineers, suppliers and other members of the team to ensure jobs progress smoothly. Assist with general office administration and other operational tasks as required. Customer Enquiries & Relationship Management Act as a friendly, professional and confident first point of contact for customers contacting Cloverleaf…