Customer Service Manager - Aerospace

Job description

Eaton's IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace. The expected annual salary range for this role is $112000 - $130,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. ** Relocation assistance is available for a qualified candidate currently residing in the USA. What you'll do: The Customer Service Supervisor will manage the Customer Representatives' team with the objective to maximize customer satisfaction and increase performances. The Customer Service Supervisor will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload. This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty. The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances. This includes working with sales, planning, supply chain, operations, and quality. All activities involve extensive interaction with customers and internal functions. ESSENTIAL FUNCTIONS: Customer Assignment: A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers. B. Manage all aspects of the Customer relationship and daily interactions. C. Support Order Management to ensure accurate and timely Order processing and returns. D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team. E. Monitor existing contracts for compliance relative to delivery requirements. F. Develop and maintain Customer specific manuals, as well as k…