Customer Success - Access Operations Specialist

Job description

Location : Berlin (Hybrid) Hi, we’re AMBOSS and we’re searching for a Customer Success - Access Operations Specialist to support our institutional customers and Sales team at AMBOSS. About AMBOSS AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool. Our team brings together care, innovative thinking, and cutting-edge AI medical technology. Our founders launched AMBOSS in 2012 with the goal of creating a tool they wished they had during medical school and clinical practice. Since then, we’ve grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US. Our offices are located in Berlin, Cologne, New York, Cagliari and Cape Town. Want to learn more about our culture? Watch our video to explore what makes us unique. Why can this position be exciting for you? Institutions can only get value from AMBOSS if their users can reach it easily and know it’s available to them, and as our Customer Success - Access Operations Specialist, you are the person who makes that happen. You’ll play a key role in ensuring our institutional partners unlock the full value of AMBOSS, helping embed it into daily clinical and teaching routines and strengthening user experience, retention, and growth. Reporting to the Head of Customer Success, Ronald , you will help support our International and US customers and the respective Sales Managers, contributing to our revenue and internationalization company goals. You will: Manage, prioritize and effectively address requests from our B2B Sales Team and institutional administrators to support their license and trial launches, always keeping the experience and value our users get from AMBOSS at the center. Consult internal Sales stakeholders and institutional customers on the best access method for AMBOSS, using active listening and targeted discovery questions to understand each institution’s needs, explaining complex concepts simply for each audience, and making clear recommendations based on a solid understanding of the advantages and disadvantages of each option in the specific customer situation. Set up the agreed access methods for AMBOSS by following through on the technical details of the implementation with the institution’s IT team and our internal stakeholders, ensuring each access method is co…