Customer Success Manager /Account Manager (Mid-Market) (m/f/d) - German-speaking

Job description

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams . Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone , and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! Your Opportunity As a Customer Success Manager you’re responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory. You will focus on our mid-market customers. What is your job? ​​ Customer Relationship & Growth Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets Own customer renewals and drive net revenue retention across your book of business Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome Customer Success Operations Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value Work to make customer success processes and structures scalable as we grow Leverage customer success platforms and CRM tools to track engagement and proactively identify at-r…