Customer Success Manager II

Job description

Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. About the Role The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise. Responsibilities Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities Identify and support expansion opportunities within the customer base in partnership with new business teams Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape Develop customer success stories, case studies, and references that demonstrate measurable impact Qualifications 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams Strong expe…