Customer Success Manager, Spanish & English

Job description

Sales | San Francisco, United States | Remote, Remote | Full-Time Atlassian is looking for a Customer Success Manager with Spanish Language proficiency. Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to align on strategic goals and unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Atlassian CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey and how our solutions help customer achieve their goals. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise and leadership presence to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, and requires you to work the multiple Americas timezones. Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes. Collaborate with the customer and account team members to develop Customer Success Plans, including regular check-ins, EBRs (Executive Business Reviews), and strategic planning sessions. The account team includes the account executive, solution partners, and other Atlassians. Manage post-sales activity for your customers through relationship-building, product expertise and execution. Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions. Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular…