Customer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract)

Job description

Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet. We are looking for an Interim Customer Success Manager (Spanish-speaking) to join our Customer Success team on a temporary basis. This is a 7-month maternity leave cover, starting on December 1st 2026, for 24-32 hours per week. About Trengo Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide. As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture. What your role looks like You'll hit the ground running — getting up to speed on your accounts and establishing a clear health baseline within your first weeks. From there, you'll move quickly into owning your retention and expansion targets and becoming the product expert your customers turn to. Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion. Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact. Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades. Turn usage data and health signals into sharp business reviews and next steps that keep customers growing. Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap. What you’ll bring We’d love to meet you if you: have at least 2 years of experience in customer success, account management, or a customer…