Customer Support Executive - Sheffield (Hybrid)

Job description

📍 Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training We’re open to two different profiles for this role: Profile 1: Someone with previous contact centre experience Profile 2: A recent college leaver or graduate with hospitality experience looking to take the next step in their career Full training is provided so if you’re looking for a fresh start or a move into a new industry, this could be a great fit for you. Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working) Salary - £26,900 (Year 1 OTE of £27,700) Start Date - must be able to start on Tuesday 24th November 2026 As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email. What we need from you: Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential Customer centric mindset allowing you to quickly identify and understand the needs of our different customers Have great attention to detail and can easily identify inconsistencies It would also…