Customer Support NL/ENG - Working Student

Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product. You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position. Your responsibilities Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly Own customer queries from first contact through to resolution Work directly with the Berlin support team to troubleshoot complex account issues Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation Share customer feedback with the team and contribute to improving internal support processes About you Initial experience in customer support, client services, or another user-facing role Business-fluent English (C1/C2) and Dutch (native or C1+) Experience in fintech, SaaS or banking is a plus Interested in a long-term path at Moss In addition, here are the skills and attributes we are looking for: Solves customer problems efficiently and with empathy Adapts tone to different customer personalities and stays calm in stressful conversations Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly Writes and speaks clearly, in both Dutch and English Reliable and comfortable working as part of an onsite team About Moss Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrat…