Customer Training Manager (m/f/d)

Job description

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Drive product activation through transformative training As an Onboarding Manager - Training Expert , you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow. 🚀 Your Daily Business – No two days are alike Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction. Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site. 🤝 Your Skillset – What you bring to the table Proven experience in Train the Trainer programs, particularly with large groups Strong communication and presentation skills, able to engage and motivate users Experience in training professionals, ideally in the healthcare or c…