Customer Value Engineer

Job description

comstruct turns the paper chaos of construction into structured data. We extract material data from delivery notes and invoices at item level and automate what construction companies still do by hand: documentation, invoice entry, reconciliation. We're looking for exceptional talent to help us empower the industry with smarter and more efficient solutions. About the role 🦺 As our Customer Value Engineer you own our most valuable accounts once the rollout is done and make sure every customer gets maximum value out of our product. Most of your time you're with customers: driving adoption across sites and teams, building ROI models and running strategic QBRs that prove monetary value to decision makers. You build lasting relationships from site managers to C-level, spot expansion opportunities into new business units and geographies and qualify them before Sales gets involved. Working closely with our Forward Deployed Engineering team, you bring customer feedback from the field directly into our product development. You love owning accounts end-to-end and turning customer success into revenue? Then this role is for you! What you will be building 🏗️ Own our most valuable accounts: Act as the main point of contact and trusted partner for our customers after rollout. You build relationships that turn one-off projects into long-term valuable and strategic partnerships. Drive adoption on site: Onboard teams across construction sites and business units and make sure comstruct gets used as their everyday working tool. Prove Value & ROI: Move the conversation from "simple features" to "concrete valuable outcomes." You build ROI models and lead strategic QBRs that prove the monetary value of our product to decision makers. Expand your accounts: You view your accounts as a business that needs to grow. You identify expansion opportunities, build value cases and draft and negotiate contracts together with our AEs. Shape the product from the field: You know best with what our customers struggle on site and you make sure our FDE and product team hears it. That feedback shapes what we build next. What we're looking for ✨ You bring 1-3 years of experience in Customer Success, Account or Project Management, Consulting, managing complex accounts with multi-layered hierarchies. You have structured onboarding plans across multiple stakeholders and driven alignment and adoption…