Delivery Operations Manager - Token Factory

Job description

About Nebius : Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical. We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production. You’re welcome to work remotely from Europe. Your responsibilities will include: Post-Sales Operations Own day-to-day operational processes across active PoCs and production customers Ensure seamless transitions from PoC to production without loss of context Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals Define cleanup processes for customer offboarding and scope reductions Triage incidents together with SA and Support, maintain clear escalation paths Customer Lifecycle & Commercial Operations Support transitions to new legal entities, updated contracts, and SKU changes Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers Align post-sales processes with broader Nebius Cloud standards Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production Operational Visibility Maintain a single source of truth on customer health, active workloads, and contract status Track upcoming renewals, capacity changes, and operational dependencies Surface risks early and drive resolution across teams Cross-Functional Coordination Improve handoff clarity across Sales,…