Deployment Strategist

Job description

About Flow Flow is the systems engineering platform for the world's best hardware teams. Companies like Rivian run their programs on Flow, keeping requirements, interfaces, tests, and design decisions connected in one live system instead of scattered across documents and legacy tools. We're growing fast, backed by Sequoia, and selling into an industry that is actively rethinking how engineering work gets done. The role Your job is to turn a signed deal into real, sustained usage on a program. Flow is a system of record, which means the sale is the easy part. A requirements platform that half a team uses isn't half as valuable, it's worse than nothing, because now there are two sources of truth. So as one of our first Deployment Strategists, you'll sit at the intersection of sales, engineering, and the customer, and own deployment for a portfolio of accounts: migrating requirements out of legacy tools and spreadsheets, configuring Flow around how each customer's programs actually run, redesigning workflows with their systems engineers, training teams, and doing the change management that turns skeptics into daily users, including the engineers who didn't vote for the purchase. For integration-heavy work you'll partner with a software-focused engineer on our team; your center of gravity is the organizational side. This is an ideal role for someone who started on hardware engineering programs and found they'd rather work across many customers than inside one. You'll help incredible hardware companies reinvent how they work, and because this function is being built right now, what you learn becomes the playbook future hires run on. What you'll do Run deployments end to end: kickoff, migration, configuration, workflow redesign, training, and adoption Drive organizational change inside customer engineering orgs: find champions, work blockers, and make adoption stick after you leave the room Define what success looks like for each deployment, instrument adoption, diagnose stalls, and run get-well plans before renewal risk shows up Design each customer's Flow setup around their programs, and direct integration work with our software-focused deployment engineers Be the product team's eyes and ears in the field: what you see in deployments shapes what we build next Partner with the reps who own the commercial side of the book, and with AEs when deployments surface ex…