Deployment Strategist

Job description

At Parallel, we build AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue, starting with medical coding. Today, up to 25% of healthcare spending is lost in manual, repetitive administrative work. Legacy software hasn’t helped, it’s made things slower, more complex, and more frustrating for care teams. We believe AI agents can change that. Our technology combines Large Language Models with system-level automation to handle real work inside existing hospital tools. No integrations, no disruption. Our first agent automates coding workflows and frees up time for medical staff to focus on patients. We launched in 2024, are backed by top investors (Index, Frst, Y Combinator, Hexa, Kima Ventures, Better Angle), and we’re just getting started. The future of healthcare isn’t just digital — it’s automated. Come help us build it ! Context Parallel is an AI-powered platform that helps hospitals code medical acts faster and more accurately. We're a small, fast-moving team building a product that's already live in hospitals — and we're scaling. Until now, the Operations team has been handling everything: client onboarding, customer success, internal process building, and analytics. We're growing fast, and we need someone who can take full ownership of a client portfolio and help us structure our ops for the next stage. Your mission As our new Ops, you'll work hand in hand with Clémentine (Operations Manager) to deliver a best-in-class experience to our hospital clients and internal coders — from day one of onboarding to long-term success. You'll also contribute to building the operational backbone that lets Parallel scale without losing quality. Concretely, you will : Own the onboarding and follow-up of a portfolio of 30+ clients (hospitals and internal coders), ensuring smooth adoption and top-tier support Build and maintain scalable CS processes, tools and routines to monitor client satisfaction and usage Leverage data to identify bottlenecks and opportunities across client workflows and internal coding operations Act as the key link between clients and our Product & Tech teams — translating field insights into actionable priorities Outcomes At 6 months, you will have : Independently managed a portfolio of clients end-to-end, with no escalation needed for standard situations Deployed and trained new clients with…