Design Ops Manager

Job description

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do (more about our culture here ). [OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. [OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. [AI AT QONTO] AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. Join us as Design Operations Manager to build the operating system behind Qonto’s Design team, from All Hands and onboarding to budget, tooling and planning. You’ll inherit early operational foundations and take them much further for a team spanning Product, Content, Localization, Brand and Website Design, under the guidance of Didier, our VP of Design.. ➡️ What you’ll do • Run the rituals that make one team out of five disciplines : You will own the Design All Hands, events and internal comms so everyone knows what’s happening and why. • Steer planning, capacity and budget : You will participate in quarterly planning for Features and Platform Design, keep a live view of resourcing and own the team budget with the VP of Design and People. • Build the tools and processes designers rely on : You will shape the stack (Figma, Notion, Lokalise...) and the path from intake to handoff, using AI wherever it replaces manual work like spec generation or accessibility checks. • Measure what good looks like : You will track team health and delivery metrics, leverage the engagement survey and turn the findings into executive narratives and concrete actions. • Grow the design community : You will build the designer onboarding (30/60/90 days), craft sessions, showcases and the playboo…