Director, Client Engagement (Knowledge & Legal Research Services)

Job description

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership. This role works closely with Harbor’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion. This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel. Responsibilities: New Engagement Development Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals Lead discovery conversations to understand client priorities, challenges, and desired outcomes Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed Partner with Client Engagement on opportunities and identify ways to extend existing client relationships Scoping, Proposals & Commercial Support Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders Contribute to pricing and commercial models that support margin objectives Maintain consistent, high-quality proposal and scoping materials Track opportunities and contribute to pipeline reviews and forecasting Interim Research Own growth, performance, and P&L for Interim Research services Oversee delivery quality and placement success across engagements Define strategy for improving utilization, margins, and scalability Position Interim Research as a strategic entry point for broader services Delivery Alignment Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood Stay connected to engagements through delivery to support client communication and resolve scope questions Identify follow-on opportunities as engagements progress Apply lessons learned from delivery to improve future scoping…