Director, Complex Program Management

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Consult is at the heart of this mission, partnering closely with global enterprises to navigate complex digital transformations, modernize core infrastructure, and unlock sustained business value. As our consulting practice continues to expand, we bring together deep industry expertise, world-class alliances, and end-to-end delivery capabilities to solve our clients' most critical operational and technological challenges. As a Director, Complex Program Management, you will serve as the principal delivery executive orchestrating high-stakes, multi-year technology transformations for enterprise clients. Operating at the intersection of executive governance, large-scale systems integration, and commercial account stewardship, you will provide strategic leadership across multifaceted delivery ecosystems. In this role, you will be the single point of accountability for steering programs from initial roadmap definition through full operational realization, ensuring our customers achieve tangible, measurable business outcomes. Operating in a high-impact, client-facing environment across both pre-deal solution shaping and post-deal delivery execution, you will partner directly with client C-suite executives and steering committees. You will direct multi-disciplinary delivery teams and partner ecosystems, navigate regulatory requirements, manage multimillion-dollar portfolio financials, and build long-term trusted relationships that elevate client satisfaction and drive sustainable business growth. Key Responsibilities Strategic Leadership & Governance: Define program vision and success criteria aligned with corporate / customer strategy. Provide board-level updates and influence executive decision-making. End-to-End Service Integrator: leadership and active collaboration across all actors in the program, even when not explicitly contracted Global Transformation: Drive multi-million-d…