Director of Client Solutions (f/m/d)

Job description

adjoe is redefining the future of mobile advertising. Powered by advanced AI, first-party data, and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue. At the same time, we’re breaking into programmatic advertising with our intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 700 million users worldwide for scalable growth. Backed by Europe’s leading media powerhouse Bertelsmann and operating from offices in Hamburg (HQ), Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us. What You Will Do: Executive Relationship Management : Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners. Success & Service Excellence : Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base. Technical Implementation : Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems. Strategic Escalation : Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures. Product Advocacy : Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap. Mentorship & Growth : Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving. Standardization : Develop and refine “Playbooks” for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience. Who You Are: You bring 8+ years of experience in Ad Tech, MarTech, or SaaS , including at least 5 years in a formal leadership or people-management capacity. Executive Ownership : You embody a “driver” mentality. You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership…