Director of Operations - UK

Job description

Type: Full-time, salaried employment Location: Remote in the UK only, with expected regular travel to retailer sites across the UK Salary Range: £98,000 - £112,000 depending on experience + stock options Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world. We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world! About the Role As Director of Operations, UK you will help build and lead the field operations team that installs and maintains Focal Systems shelf cameras across our UK retail partners. Our cameras are being deployed at scale, with 100,000+ units live or rolling out at leading retailers around the world, and the UK is a major part of that growth. You will support the running of UK operations end to end: the people, the processes, the metrics, and the customer outcomes. You will work closely with senior and executive leadership to set and roll out operational strategy, and with Product, Engineering, and Customer Success to make every deployment faster, more reliable, and more cost-effective than the last. You will be joining an established, experienced team that works in cycles. Retailer rollouts bring periods of rapid scale-up, followed by quieter maintenance periods where we scale back down, and those transitions have not always been smooth. A key part of this role is making them smoother: planning ahead for each change in pace, keeping the team steady and supported through it, and building processes that let us ramp up and down without losing quality or momentum. This is a senior leadership role. You will develop our existing team, support during scale-up and scale-down periods, set the operating rhythm for field work, and be the person our customers and colleagues rely on when something needs to get done. What We Are Looking For You are a hands-on operations leader who has scaled field teams and processes, and you are as comfortable working with stakeholders at different levels You run operations on data: you define the right…