Director, Software Engineering

Job description

Position Summary... What you'll do... Join our Fraud Technology team as a Director, Software Engineering , where you'll lead a newly formed engineering function focused on solutions and integration. In this strategic and hands-on role, you'll architect and deliver scalable, secure, and maintainable fraud prevention systems that protect the customer journey from emerging threats. Your work will directly impact customer trust and business resilience. About Team: The Fraud Technology team builds and maintains the systems that safeguard our customers and business from fraud and abuse. We design and deliver intelligent, end-to-end solutions that integrate machine learning, real-time decisioning, and robust APIs. Our mission is to stay ahead of evolving fraud tactics while ensuring seamless and secure customer experiences. As part of a cross-functional organization, we collaborate closely with Data Science, ML Research, Product, and Platform teams to deliver high-impact, production-grade solutions. What you will do Lead and scale a high-performing engineering team focused on API development and integration frameworks. Architect and evolve core fraud solutions including sign-in/sign-up flows, payment and returns risk modules, and customer identity services. Drive modernization initiatives such as rules engine development, feature store enhancements, and backend development for case management. Partner with Data Science, ML Research, and Platform teams to integrate models and features into production systems. Collaborate with Product to define roadmaps and scope use cases that maximize fraud risk coverage and operational efficiency. Establish and monitor performance metrics (latency, accuracy, throughput) to ensure system reliability and rapid incident resolution. Enhance developer tooling, automation pipelines, and onboarding processes for new use cases and geographies. Champion cloud cost optimization and infrastructure efficiency across solution deployments. Evaluate and integrate emerging technologies, including agentic AI, to improve fraud detection velocity and reduce manual workload. Foster a culture of innovation, ownership, and continuous improvement across engineering and cross-functional teams. What you will bring 10+ years of software engineering experience, including 5+ years leading teams responsible for distributed, customer-facing fraud or security…