EMEA Solutions & Services Leader

Job description

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. EMEA Solutions & Services Leader Skillsoft is hiring an experienced Solutions & Services Senior Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets. The Solutions & Services Senior Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change. Key Responsibilities: Lead the Geographical Market Solutions Teams Manage, coach, and develop the MSLs across the geography; set clear performance standards and accountability. Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline. Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically. Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency. Coach Solutioning Capability and Lead Through Transformation Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, a…