Employee Assistance Program Worklife Customer Support Associate

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary This person coordinates Worklife, employee assistance, and management consultant resources. They will review member's needs and communicate information regarding relevant services and resources. This person will also administer policies and procedures for the Employee Assistance Program Worklife area, in order to support organizational objectives. What you will do Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. Follows area protocols, standards, and policies to provide effective and timely support. Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case. Responds to member inquiries about services, requests, and resources for life skills. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Takes direction to execute techniques, processes, and responsibilities. Required Qualifications 1+ year of experience with customer service in a call center environment. 1+ year of experience in a social, psychological, or human service field providing client support. Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.). Preferred Qualifications 1+ year of experience in behavioral health. Working knowledge of problem solving and decision-making skills. Strong communication and interpersonal skills. Excellent organization and time management skills. Demonstrated ability to display empathy and patience in member-facing conversations. Bachelor's degree. Education High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay…