Enforcement Appeals Specialist

Job description

Introduction to Role & Team Bumble Inc. is looking for an Enforcement Appeals Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team. In this position, you will investigate and respond to members' appeals as a result of account restrictions and content moderation. You will help uphold Bumble Inc.’s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes centralized and dedicated teams focused on: Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships. Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms. Supporting members who experience safety incidents in a trauma-informed, empathetic manner. This role will be based in London, UK reporting to the Enforcement Appeals Manager. Please note: This position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content. What You’ll Do Review and take action on members’ appeals for content removals, account bans, or other enforcement actions in a timely and accurate manner. Provide high-touch, trauma-informed safety support to members who have experienced safety incidents. Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases. Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations. Participate in on-call rotations, including nights, weekends, and holidays, as needed. About You Have 2–4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment. Have demonstrated ability to work w…